Terms & Conditions – Hestora Haven | EURO MIXER

Terms & Conditions

Legal terms governing your use of our services, your rights as a customer, and our commitment to EU consumer protection laws.

Last Updated: January 15, 2025
Effective Date: January 15, 2025

⚖️

Your Legal Protection

These terms are designed to protect both you and us while ensuring compliance with European consumer protection laws.

🇪🇺
EU Consumer Rights
🛡️
Legal Warranties
📋
Fair Terms
⚡
Quick Resolution

1. Company Information & Contact
2. Acceptance of Terms
3. Product Information & Authenticity
4. Orders & Payment
5. Pricing & VAT
6. Shipping & Delivery
7. Returns & Refunds
8. Warranty & Liability
9. User Accounts & Security
10. Intellectual Property
11. Prohibited Uses
12. Dispute Resolution
13. Governing Law
14. Changes to Terms

1
Company Information & Contact

These Terms and Conditions (“Terms”) govern your use of the website hestora-haven.shop and purchase of products from EURO MIXER.

Company Details

Company Name:
EURO MIXER
Business Address:
PIAZZA DELLE TERRAZZE 4, 00060 – CASTELNUOVO DI PORTO (RM), Italy
VAT Number:
IT02915290965
Website:
hestora-haven.shop
Email:
support@hestora-haven.shop
Phone:
+39 369 598 454

We are a legitimate business registered in Italy and operating under Italian and European Union law.

2
Acceptance of Terms

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

✅

Agreement Requirements

You must be at least 18 years old
You have legal capacity to enter contracts
You provide accurate and complete information
You comply with all applicable laws
You accept our Privacy Policy

⚠️

Modifications

We may update these terms periodically
Changes will be posted on our website
Continued use constitutes acceptance
Major changes will be communicated via email
You may terminate your account if you disagree

3
Product Information & Authenticity

We are committed to providing accurate product information and guaranteeing 100% authentic products.

🛡️

100% Authenticity Guarantee

✓
All products are authentic and sourced from authorized suppliers
✓
Professional authentication process for every item
✓
Digital authenticity certificates provided
✓
Full refund + compensation if any item proves counterfeit

Product Information Accuracy

We strive to provide accurate product descriptions, images, and specifications. However:

Colors may vary slightly due to monitor settings
Dimensions and weights are approximate
Specifications may change without notice by manufacturers
We update information regularly but cannot guarantee real-time accuracy
Contact us if you find any inaccuracies

4
Orders & Payment

Our order process is designed to be secure, transparent, and customer-friendly.

Order Placement

Adding items to cart and completing checkout constitutes an offer to purchase

Order Confirmation

We send an email confirmation acknowledging receipt of your order

Contract Formation

Contract is formed when we accept your order and begin processing

Payment Terms

💳

Credit/Debit Cards

Immediate payment processing with 3D Secure protection

💰

PayPal

Secure PayPal processing with buyer protection

🏦

Bank Transfer

SEPA transfers for EU customers (order held until payment)

💵

Cash on Delivery

Available in Italy for orders under €500

Order Modifications & Cancellations

Within 1 hour: Free modifications and cancellations
Before dispatch: Contact us for possible changes (may incur fees)
After dispatch: Use our return policy
Payment issues: Orders may be cancelled if payment fails

5
Pricing & VAT

All pricing is transparent and compliant with EU VAT regulations.

🇪🇺

EU Customers

All prices include applicable VAT
VAT rate varies by product type and destination
VAT shown separately on invoices
No additional charges at checkout

🌍

Non-EU Customers

Prices shown exclude VAT
Local taxes and duties may apply
Customer responsible for import duties
We provide necessary customs documentation

🏢

Business Customers

Valid VAT number required for B2B pricing
Reverse charge may apply for EU businesses
Invoice issued with full VAT details
Volume discounts may be available

Price Accuracy & Changes

We strive to maintain accurate pricing, but errors may occur:

Prices are subject to change without notice
Prices confirmed at time of order acceptance
Obvious pricing errors will be corrected before dispatch
We reserve the right to cancel orders with pricing errors
Full refund provided for any cancelled orders

6
Shipping & Delivery

We provide reliable shipping services with comprehensive tracking and insurance.

🇮🇹

Italy

Standard
1-2 days
€4.99
Express
Next day
€9.99
🇪🇺

European Union

Standard
3-5 days
€7.99
Express
2-3 days
€14.99
🌍

International

Standard
7-14 days
€19.99
Express
3-7 days
€29.99

Delivery Terms & Conditions

Free shipping: Orders over €50 within EU
Delivery attempts: Up to 3 attempts, then returned to depot
Signature required: Orders over €100 require signature
Safe place delivery: Available for orders under €100
Delivery delays: Not liable for carrier delays beyond our control
Risk of loss: Transfers to customer upon delivery

7
Returns & Refunds

We offer generous return policies that exceed EU legal requirements.

🔄

14-Day Return Period

EU law guarantees your right to return items within 14 days for any reason

✅ Returnable Items

Items in original condition with all packaging
Unused products with tags and labels intact
All accessories and documentation included
Authenticity certificates and warranties
Items returned within 14 days of delivery

❌ Non-Returnable Items

Personalized or customized products
Hygiene products that have been opened
Perishable goods or items with expiration dates
Digital products or downloadable content
Items damaged by misuse or normal wear

Refund Processing

Return Request

Return Authorization

Receive RMA number and prepaid return label

Item Inspection

We inspect returned items within 48 hours

Refund Issued

Full refund processed within 14 days

8
Warranty & Liability

We provide comprehensive warranty coverage while limiting our liability as permitted by law.

🛡️ Warranty Coverage

EU Legal Warranty: Minimum 2 years on all products
Manufacturer Warranty: Original brand warranties included
Authenticity Guarantee: 100% authentic products or full refund
Quality Assurance: Products meet advertised specifications
Professional Service: Expert customer support

⚖️ Limitation of Liability

To the maximum extent permitted by law:

Our liability is limited to the purchase price of products
We are not liable for indirect or consequential damages
We do not warrant uninterrupted or error-free service
Force majeure events exempt us from liability
Consumer rights under EU law remain unaffected

🇪🇺

EU Consumer Rights Protected

Nothing in these terms affects your statutory rights as a consumer under EU law, including rights to repair, replacement, or refund for defective products.

9
User Accounts & Security

Account security is shared responsibility between you and us.

👤 Account Creation

Provide accurate and complete information
Maintain current contact details
One account per person or business
Verify email address during registration
Choose strong, unique passwords

🔒 Account Security

Keep login credentials confidential
Notify us immediately of unauthorized access
Log out from shared or public computers
Enable two-factor authentication when available
You are responsible for all account activity

❌ Account Termination

We may suspend or terminate accounts for:

Violation of these terms
Fraudulent or illegal activity
Providing false information
Abuse of our services or staff
Extended period of inactivity

10
Intellectual Property

We respect intellectual property rights and expect our users to do the same.

🏢 Our Intellectual Property

The following are owned by or licensed to us:

Website design, layout, and functionality
EURO MIXER and Hestora Haven trademarks
Product descriptions and marketing materials
Software, databases, and proprietary systems
Customer reviews and user-generated content

🚫 Prohibited Uses

You may not:

Copy, reproduce, or distribute our content
Use our trademarks without permission
Reverse engineer our software or systems
Create derivative works from our materials
Use automated tools to scrape our website

⚖️ Copyright Infringement

If you believe your intellectual property has been infringed:

Contact us immediately with details
Provide proof of ownership
Specify the infringing content
We will investigate and take appropriate action
Repeat offenders will be banned

11
Prohibited Uses

To maintain a safe and legal environment, certain uses of our services are prohibited.

🚫 Illegal Activities

Any illegal or criminal activity
Money laundering or terrorist financing
Tax evasion or customs fraud
Violation of export controls
Sale of prohibited substances

💸 Fraudulent Activities

Use of stolen credit cards or payment methods
Creating fake accounts or identities
Chargeback fraud or payment disputes in bad faith
Attempting to circumvent security measures
Providing false information

🔒 Security Violations

Hacking, cracking, or unauthorized access
Introducing malware, viruses, or harmful code
Attempting to disrupt our services
Bypassing security or access controls
Automated data collection or scraping

📢 Abusive Behavior

Harassment, threats, or intimidation
Discriminatory or hateful conduct
Spam or unsolicited communications
Impersonation of others
Abuse of our customer service

⚠️

Enforcement

Violation of these prohibitions may result in account suspension, order cancellation, legal action, and cooperation with law enforcement authorities.

12
Dispute Resolution

We are committed to resolving disputes fairly and efficiently.

Direct Communication

Contact our customer service team first to resolve any issues

📧 support@hestora-haven.shop
📞 +39 369 598 454
2

Formal Complaint

Submit a written complaint with full details if initial contact doesn’t resolve the issue

EU Online Dispute Resolution

EU customers can use the EU ODR platform for disputes related to online purchases

Mediation

We may agree to binding mediation through an accredited service

🇪🇺 EU Consumer Protection

EU consumers have additional rights:

Access to national consumer protection agencies
Right to file complaints with regulatory authorities
Protection under EU consumer law
Access to local courts in your country of residence

13
Governing Law

These terms are governed by Italian law while respecting EU consumer protection.

🇮🇹 Italian Law

These Terms and Conditions are governed by Italian law, specifically:

Italian Civil Code
Consumer Protection Code (Codice del Consumo)
E-commerce regulations
Data protection laws

🇪🇺 EU Law

EU consumers also benefit from:

Consumer Rights Directive
General Data Protection Regulation (GDPR)
Distance Selling Regulations
Unfair Contract Terms Directive

⚖️ Jurisdiction

Legal disputes will be handled as follows:

B2B disputes: Italian courts have jurisdiction
Consumer disputes: Consumer’s local courts may have jurisdiction
EU disputes: EU regulations take precedence
International disputes: Italian courts unless otherwise agreed

14
Changes to Terms

We may update these terms periodically to reflect changes in our services or legal requirements.

📝

Updates

We will post updated terms on our website with a new “Last Updated” date

📧

Notification

Significant changes will be communicated via email to registered users

✅

Acceptance

Continued use of our services constitutes acceptance of updated terms

❌

Disagreement

You may close your account if you disagree with changes

Document Version

Version:
2.1
Last Updated:
January 15, 2025
Effective Date:
January 15, 2025

📞

Questions About These Terms?

Our legal team is available to clarify any questions about these terms and conditions.

📧

Email Us

support@hestora-haven.shop

Legal and terms inquiries
📞

Call Us

+39 369 598 454

Mon-Fri: 9:00 AM – 6:00 PM (CET)
✉️

Write to Us

PIAZZA DELLE TERRAZZE 4

00060 – CASTELNUOVO DI PORTO (RM), Italy

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