Returns & Refunds

Hassle-free returns within 14 days. Full authenticity guarantee with comprehensive refund protection.

14-Day Returns

EU law guarantees 14 days to return items for any reason

EU Compliant
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Full Refunds

Complete refund including original shipping costs

100% Money Back
🚚

Free Return Shipping

We cover return shipping costs for EU customers

No Extra Cost
⚡

Fast Processing

Refunds processed within 14 days of return receipt

Quick Turnaround

Your EU Consumer Rights

As an EU-registered business, we fully comply with European consumer protection laws, giving you comprehensive rights and guarantees.

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14-Day Withdrawal Period

Change your mind for any reason within 14 days

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Full Refund Guarantee

Complete refund including original delivery costs

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2-Year Legal Warranty

Minimum 2-year warranty on all products

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Legal Protection

Full EU consumer law protection

Simple Return Process

1

Contact Us

Email or call us to initiate your return within 14 days of delivery

📧 support@hestora-haven.shop
📞 +39 369 598 454
Within 14 Days
2

Return Authorization

Receive return authorization number and prepaid shipping label

✓ Return authorization (RMA) number
✓ Prepaid return shipping label
✓ Return instructions
Within 24 Hours
3

Package & Ship

Pack item securely using original packaging and attach return label

✓ Use original packaging when possible
✓ Include RMA number and invoice
✓ Attach prepaid return label
Ship Within 14 Days
4

Inspection & Processing

We inspect the returned item and process your refund

✓ Authenticity verification
✓ Condition assessment
✓ Refund authorization
2-5 Business Days
5

Refund Issued

Full refund processed to your original payment method

✓ Original purchase price
✓ Original shipping costs
✓ Email confirmation sent
Within 14 Days

Return Conditions & Requirements

✅

Accepted Returns

• Items in original condition
• Unused products with tags/labels
• Original packaging included
• All accessories and documentation
• Authenticity certificates intact
• Items returned within 14 days
• Defective or damaged items
• Items not as described

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Return Restrictions

• Items used or damaged by customer
• Missing original packaging
• Personalized or custom items
• Items without authenticity certificates
• Perishable goods
• Items returned after 14 days
• Hygiene products (opened)
• Digital products (downloaded)

Refund Methods & Timeframes

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Credit/Debit Cards

3-5 business days

Refund to original card used for purchase

VISA
Mastercard
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PayPal

1-2 business days

Instant refund to PayPal account

Fastest Option
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Bank Transfer

5-7 business days

Direct transfer to bank account

EU SEPA transfers
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Cash on Delivery

7-10 business days

Bank transfer for COD orders

Bank details required

Product Exchanges

Need a different size, color, or model? We offer hassle-free exchanges subject to availability.

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Same price range exchanges
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Free exchange shipping
✓
14-day exchange window
✓
Price difference handling

100% Authenticity Guarantee

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Counterfeit Protection

If any item is found to be counterfeit:

• Immediate full refund
• Keep the item (no return required)
• Additional compensation
• Investigation and supplier action

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Verification Process

Every returned item undergoes:

• Professional authenticity verification
• Serial number validation
• Supplier confirmation
• Quality assessment

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Documentation

All returns include:

• Return inspection report
• Refund authorization certificate
• Authenticity confirmation
• Process documentation

Special Return Circumstances

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Damaged in Transit

What to do:

• Contact us immediately
• Provide photos of damage
• Keep all packaging materials

We provide:

• Immediate replacement
• Full refund option
• Insurance claim handling

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Wrong Item Received

Our mistake:

• Immediate correction
• Express shipping of correct item
• Prepaid return of wrong item

Compensation:

• Discount on future orders
• Expedited processing
• Personal service attention

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Defective Products

Manufacturing defects:

• Extended return period (30 days)
• Free repair or replacement
• Warranty claim processing

Quality guarantee:

• Supplier investigation
• Quality improvement measures
• Customer satisfaction priority

Need Help with Returns?

Our dedicated customer service team is here to assist you with any return or refund questions.

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Phone Support

+39 369 598 454

Mon-Fri: 9AM-6PM CET
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Email Support

support@hestora-haven.shop

24-hour response
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Live Chat

Available on website

Real-time assistance