Cookie Policy
Learn about how we use cookies and similar technologies to improve your experience and respect your privacy choices.
Last Updated: January 15, 2025
Effective Date: January 15, 2025
Your Cookie Preferences Matter
We use cookies responsibly to enhance your shopping experience while giving you full control over your privacy preferences.
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Privacy First
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Your Choice
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Full Transparency
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Easy Management
What Are Cookies?
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Simple Definition
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your browsing experience.
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What They Contain
Cookies contain small amounts of data like your preferences, login status, or items in your shopping cart.
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Are They Safe?
Yes! Cookies cannot access your personal files, install software, or contain viruses. They’re just text files.
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How Long They Last
Some cookies expire when you close your browser, others remain for a set period or until you delete them.
Types of Cookies We Use
⚙️
Essential Cookies
Always Required
These cookies are necessary for our website to function properly. They cannot be disabled.
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Shopping Cart
Remember items you’ve added to your cart
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Authentication
Keep you logged in to your account
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Security
Protect against fraud and ensure secure transactions
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Website Performance
Enable basic website functionality and navigation
Duration: Session cookies (deleted when you close your browser) and up to 30 days for security features
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Functional Cookies
Your Choice
These cookies enhance your experience by remembering your preferences and choices.
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Language Preferences
Remember your preferred language setting
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Currency Selection
Save your preferred currency for pricing
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Display Preferences
Remember your theme and layout choices
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Location Settings
Store your shipping region for relevant content
Duration: Up to 1 year to maintain your preferences across visits
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Analytics Cookies
Your Choice
These cookies help us understand how visitors use our website so we can improve it.
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Visitor Statistics
Count visitors and page views (anonymized data)
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User Journey
Understand how users navigate through our site
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Performance Monitoring
Identify slow-loading pages and technical issues
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Website Improvements
Analyze which features are most useful to visitors
Duration: Up to 26 months for comprehensive website analytics
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Marketing Cookies
Your Choice
These cookies enable personalized advertising and marketing communications (requires your consent).
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Targeted Advertising
Show relevant ads based on your interests
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Retargeting
Display ads for products you’ve viewed
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Social Media Integration
Enable sharing and social media features
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Campaign Measurement
Track effectiveness of marketing campaigns
Duration: Up to 2 years for marketing campaign tracking and personalization
Third-Party Services
We work with trusted partners who may also place cookies on your device. Here’s who we work with and why:
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Payment Processors
Secure payment processing and fraud prevention
PayPal
Stripe
Banking Partners
These cookies ensure secure transactions and prevent fraud
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Analytics Services
Website performance analysis and visitor insights
Google Analytics
Performance Monitoring
Anonymized data collection to improve website experience
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Customer Support
Live chat and customer service functionality
Chat Systems
Help Desk
Enable real-time customer support and help features
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Marketing Partners
Advertising and marketing campaign management
Google Ads
Facebook Pixel
Email Marketing
Only with your consent for marketing cookies
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Important Note
Third-party cookies are governed by the respective companies’ privacy policies. We carefully select partners who meet our privacy and security standards.
Managing Your Cookie Preferences
You have full control over cookies. Here are all the ways you can manage your preferences:
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Our Cookie Settings
Use our cookie preference center to control which cookies you accept:
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Accept all cookies for full functionality
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Choose specific cookie categories
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Reject non-essential cookies
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Change preferences anytime
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Browser Settings
Control cookies directly through your web browser:
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Chrome
Settings → Privacy and Security → Site Settings → Cookies
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Firefox
Options → Privacy & Security → Cookies and Site Data
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Safari
Preferences → Privacy → Manage Website Data
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Edge
Settings → Site Permissions → Cookies and Site Data
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Mobile Devices
Manage cookies on mobile browsers and apps:
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iOS Safari
Settings → Safari → Privacy & Security
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Android Chrome
Chrome Menu → Settings → Site Settings → Cookies
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Opt-Out Tools
Use industry opt-out tools for advertising cookies:
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European Advertising
Your Online Choices (EU advertising opt-out)
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Google Ad Settings
Control Google advertising preferences
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Social Media
Adjust privacy settings on Facebook, Instagram, etc.
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Impact of Disabling Cookies
Disabling certain cookies may affect website functionality. Essential cookies cannot be disabled as they’re required for security and basic operations.
Legal Compliance & Your Rights
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GDPR Compliance
Under the General Data Protection Regulation, you have the right to:
- Know what cookies are being used
- Give or withdraw consent for non-essential cookies
- Access information about cookies
- Request deletion of cookie data
- Object to certain cookie uses
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ePrivacy Directive
The EU Cookie Law requires us to:
- Obtain consent before using non-essential cookies
- Provide clear information about cookie purposes
- Offer easy ways to manage preferences
- Respect your choices about cookie usage
- Regularly review and update our practices
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Italian Privacy Law
As an Italian company, we also comply with:
- Italian Personal Data Protection Code
- Garante per la Privacy guidelines
- National implementation of EU directives
- Consumer protection regulations
- E-commerce specific requirements
Cookie Duration Overview
Here’s how long different types of cookies remain on your device:
Cookie Type
Duration
Purpose
Can Be Disabled
Session Cookies
Browser session
Essential website functionality
❌ No
Authentication
30 days
Keep you logged in securely
❌ No
Preferences
1 year
Remember your settings
✅ Yes
Analytics
26 months
Website usage statistics
✅ Yes
Marketing
2 years
Personalized advertising
✅ Yes
Policy Updates
We may update this Cookie Policy to reflect changes in technology, laws, or our practices:
- Updates posted on this page with new date
- Significant changes communicated via email
- Continued use implies acceptance
- You can always review the latest version
Current Version:
2.1
Last Updated:
January 15, 2025
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Questions About Cookies?
Our privacy team is available to help with any cookie-related questions:
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support@hestora-haven.shop
Privacy and cookie inquiries
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Phone
+39 369 598 454
Mon-Fri: 9:00 AM – 6:00 PM (CET)