Contact Us
We’re here to help you with any questions or concerns. Multiple ways to reach our dedicated support team.
📞
Phone Support
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Italian & English support available
📧
Email Support
Response within 24 hours
Detailed inquiries and order support
💬
WhatsApp Chat
+39 369 598 454
Quick responses during business hours
Instant messaging support
💻
Live Chat
Available on website
Monday – Friday: 9:00 AM – 6:00 PM
Real-time assistance
🏢
Business Information
EURO MIXER
PIAZZA DELLE TERRAZZE 4
00060 – CASTELNUOVO DI PORTO (RM)
Italy
VAT: IT02915290965
⏰
Support Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 2:00 PM
Sunday
Closed
All times in Central European Time (CET)
How Can We Help You?
📦
Order Support
- Order status and tracking
- Modification requests
- Delivery information
- Payment inquiries
🔄
Returns & Refunds
- Return authorization
- Refund processing
- Exchange requests
- 14-day EU returns
🛡️
Product Support
- Product information
- Technical specifications
- Warranty support
- Authenticity verification
⚖️
Legal & Compliance
- Privacy concerns
- GDPR requests
- Terms & conditions
- Anti-counterfeit reports
Our Response Time Guarantee
Phone
Immediate during business hours
Within 24 hours
Live Chat
Real-time response
Within 4 hours
Urgent Issues
For urgent matters requiring immediate attention (payment disputes, security concerns, counterfeit reports):
📞 +39 369 598 454
📧 support@hestora-haven.shop
Mark your message as “URGENT” for priority handling