Warranty & Product Protection

Comprehensive warranty coverage with EU legal protection, manufacturer guarantees, and extended warranty options.

2-Year EU Guarantee

Minimum 2-year legal warranty on all products as required by EU law

EU Compliant
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Manufacturer Warranty

Original brand warranty included with every authentic product

Brand Covered
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International Coverage

Warranty valid worldwide with local service support

Global Support
⚡

Fast Claims

Quick warranty claim processing with 48-hour response time

48 Hours

Your EU Legal Warranty Rights

As an EU-registered business, we provide comprehensive warranty protection in accordance with European consumer law.

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Minimum 2-Year Coverage

Legal warranty period starts from delivery date

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Free Repair or Replacement

No cost for defect repairs within warranty period

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Refund Rights

Partial refund available if repair isn’t possible

⏱️

Reasonable Time Frame

Repairs completed within reasonable timeframe

Types of Warranty Coverage

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EU Legal Warranty

2 Years Minimum

Mandatory warranty protection under European consumer law

• Covers manufacturing defects
• Free repair or replacement
• No additional registration required
• Automatic coverage from purchase
• Valid across all EU countries

100% Coverage
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Manufacturer Warranty

Varies by Brand

Original brand warranty provided by product manufacturers

• Brand-specific coverage terms
• Global warranty support
• May exceed EU minimum
• Covers specific product issues
• Direct manufacturer support

Brand Specific
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Extended Warranty

Up to 5 Years

Optional extended protection beyond standard warranty

• Extended coverage period
• Accidental damage protection
• Priority repair service
• Replacement guarantee
• Technical support included

Premium Option

Warranty Claim Process

1

Contact Us

Report the issue through any of our support channels

📧 support@hestora-haven.shop
📞 +39 369 598 454
💬 Live chat on website
Immediate
2

Initial Assessment

We evaluate your warranty claim and product details

✓ Warranty status verification
✓ Problem diagnosis
✓ Solution recommendation
Within 24 Hours
3

Documentation

Provide necessary documentation for warranty claim

✓ Purchase proof (invoice/receipt)
✓ Product photos/videos if needed
✓ Serial number verification
Customer Action
4

Claim Approval

Warranty claim reviewed and approved by our team

✓ Claim validity confirmed
✓ Resolution method decided
✓ Timeline communicated
Within 48 Hours
5

Resolution

Issue resolved through repair, replacement, or refund

✓ Repair coordination
✓ Replacement shipping
✓ Refund processing
5-14 Business Days

What’s Covered & What’s Not

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Covered Under Warranty

• Manufacturing defects and faults
• Material quality issues
• Electronic component failures
• Software/firmware problems
• Premature wear under normal use
• Performance issues vs. specifications
• Safety-related malfunctions
• Parts and labor costs
• Shipping costs for warranty repairs
• Product replacement if unrepairable

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Not Covered Under Warranty

• Physical damage from drops/impacts
• Water/liquid damage
• Damage from misuse or abuse
• Normal wear and tear
• Damage from unauthorized repairs
• Cosmetic damage not affecting function
• Damage from power surges
• Software issues from user modifications
• Accessories and consumable items
• Damage from extreme conditions

Automatic Warranty Registration

All products are automatically registered for warranty coverage upon purchase – no additional steps required.

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Automatic registration with purchase
✓
Digital warranty certificate
✓
Warranty status tracking
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Proof of purchase backup

Important: Keep your invoice/receipt as proof of purchase. Digital copies are stored in our system for your convenience.

Warranty Coverage by Product Category

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Electronics & Technology

EU Legal:
2 Years
Manufacturer:
1-3 Years
Extended:
Up to 5 Years

• Software support included
• Firmware updates covered
• Technical support available

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Home & Garden

EU Legal:
2 Years
Manufacturer:
1-2 Years
Extended:
Up to 3 Years

• Seasonal usage considered
• Weather resistance covered
• Parts availability guaranteed

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Fashion & Accessories

EU Legal:
2 Years
Manufacturer:
6-12 Months
Extended:
Up to 2 Years

• Material quality defects
• Construction issues covered
• Color fastness guaranteed

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Sports & Outdoor

EU Legal:
2 Years
Manufacturer:
1-2 Years
Extended:
Up to 4 Years

• Performance guarantee
• Durability standards
• Professional use covered

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Health & Beauty

EU Legal:
2 Years
Manufacturer:
6-18 Months
Extended:
Up to 3 Years

• Safety standards compliance
• Ingredient quality guaranteed
• Packaging integrity covered

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Automotive

EU Legal:
2 Years
Manufacturer:
1-3 Years
Extended:
Up to 5 Years

• Road safety compliance
• Performance under stress
• Installation support included

Warranty Support Services

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Repair Services

Professional repair services for warranty claims

• Authorized service centers
• Original parts guarantee
• Quality workmanship
• Repair warranty included

90-day repair warranty
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Replacement Program

Quick replacement for irreparable items

• Like-for-like replacement
• Upgraded models available
• Express shipping included
• Data transfer assistance

5-day replacement guarantee
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Technical Support

Expert technical assistance and guidance

• Product specialists available
• Troubleshooting guidance
• Setup and configuration help
• Preventive maintenance tips

Free lifetime support

Need Help with Your Warranty?

Our warranty specialists are ready to assist you with any product protection questions or claims.

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Warranty Hotline

+39 369 598 454

Mon-Fri: 9:00 AM – 6:00 PM (CET)
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Warranty Claims

support@hestora-haven.shop

Include order number and issue description
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Live Chat Support

Available on website

Real-time warranty assistance