Track Your Order
Real-time tracking updates from our warehouse to your doorstep. Monitor every step of your delivery journey.
Enter Your Tracking Information
Enter your order number or tracking number to get real-time updates
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Find this in your order confirmation email
Order Status Guide
1
Order Confirmed
Payment received and order verified
✓ Payment processing complete
✓ Authenticity verification initiated
✓ Order confirmation email sent
Within 1 Hour
2
Processing
Item being prepared and quality checked
⏳ Item picked from inventory
⏳ Quality and authenticity check
⏳ Professional packaging
1-24 Hours
3
Shipped
Package dispatched and in transit
📦 Handed to carrier
📱 Tracking number activated
📧 Shipping notification sent
Within 24 Hours
4
In Transit
Package on its way to your address
🚚 En route to destination
📍 Real-time location updates
⏰ Estimated delivery time
1-5 Business Days
5
Out for Delivery
Package is with local delivery team
🏠 Final delivery route
📞 Delivery notification call/SMS
⏱️ Same-day delivery window
Today
6
Delivered
Package successfully delivered
✅ Signature confirmation
📸 Delivery photo (if applicable)
📧 Delivery confirmation email
Complete
Multiple Ways to Track
📧
Email Updates
Automatic email notifications at every stage of your order
- Order confirmation
- Shipping notification
- Delivery updates
- Delivery confirmation
Automatic
📱
SMS Notifications
Optional SMS updates for delivery milestones
- Shipping alerts
- Delivery day notification
- Out for delivery alert
- Delivery confirmation
Opt-in
🌐
Online Tracking
Real-time tracking via carrier websites
- Live location updates
- Estimated delivery time
- Delivery exceptions
- Historical tracking
24/7 Available
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Phone Support
Direct contact with our customer service team
- Live order status
- Delivery rescheduling
- Issue resolution
- Special instructions
Mon-Fri 9AM-6PM
Important Delivery Information
Delivery Attempts
We make up to 3 delivery attempts. After that, packages are returned to the local depot for collection.
Signature Required
Orders over €100 require signature confirmation. Someone must be present to receive the package.
Safe Place Delivery
For orders under €100, you can specify a safe place for delivery during checkout.
Neighbor Delivery
If you’re not home, packages may be left with a trusted neighbor with your prior consent.
Common Tracking Issues
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Tracking Number Not Found
If your tracking number isn’t working:
- Wait 24 hours after shipping notification
- Check for typos in the tracking number
- Try removing spaces or dashes
- Contact our support team
📧 support@hestora-haven.shop
📞 +39 369 598 454
⏰
Delayed Delivery
If your package is delayed:
- Check for weather or holiday delays
- Verify delivery address accuracy
- Contact the carrier directly
- We’ll investigate after 2 extra days
💰 Shipping refund for delays over 2 days
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Package Not Delivered
If tracking shows delivered but you didn’t receive it:
- Check with neighbors and household members
- Look around your property (safe places)
- Contact the carrier within 24 hours
- File a claim with our support team
🛡️ Full refund or replacement guarantee
Pro Tracking Tips
1
Save Your Tracking Number
Screenshot or save your tracking number immediately after receiving the shipping notification.
2
Enable Notifications
Sign up for SMS notifications to get real-time updates without checking manually.
3
Check Multiple Times
Tracking information updates throughout the day, so check periodically for the latest status.
4
Understand Delay Reasons
Weather, holidays, and customs can cause delays. These are usually temporary and resolved quickly.
5
Contact Us Early
If you notice any issues, contact us immediately. We can often resolve problems before they become major.
6
Prepare for Delivery
Ensure someone is available to receive the package, especially for high-value orders requiring signature.
Need Help with Your Order?
Our customer service team is ready to assist you with any tracking or delivery questions.
📞
Phone Support
+39 369 598 454
Mon-Fri: 9:00 AM – 6:00 PM (CET)
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Email Support
support@hestora-haven.shop
Response within 24 hours
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Live Chat
Available on website
Mon-Fri: 9:00 AM – 6:00 PM