Shipping Information
Fast, secure, and reliable delivery across Europe with full tracking and insurance coverage.
Free Shipping
Orders over €50 qualify for free standard shipping across EU
€50+ Orders
⚡
Express Delivery
Next-day delivery available for urgent orders within Italy
24-48 Hours
📍
Real-Time Tracking
Track your package from warehouse to doorstep
Live Updates
🛡️
Secure Packaging
Professional packaging with full insurance coverage
100% Insured
Delivery Times by Region
🇮🇹
Italy
Standard
1-2 Business Days
€4.99
Express
Next Day
€9.99
🇪🇺
European Union
Standard
3-5 Business Days
€7.99
Express
2-3 Business Days
€14.99
🌍
International
Standard
7-14 Business Days
€19.99
Express
3-7 Business Days
€29.99
Our Shipping Process
1
Order Verification
Payment confirmed and authenticity verification completed within 2 hours
0-2 Hours
2
Warehouse Processing
Item picked, quality checked, and professionally packaged
2-24 Hours
3
Dispatch & Tracking
Package dispatched with tracking number sent via email/SMS
Within 24 Hours
4
In Transit
Real-time tracking updates and delivery notifications
Live Updates
5
Delivery
Secure delivery with signature confirmation
As Scheduled
Professional Packaging Standards
📦
Secure Packaging
- Double-wall corrugated boxes
- Bubble wrap protection
- Tamper-evident sealing
- Fragile item special handling
♻️
Eco-Friendly Materials
- 100% recyclable packaging
- Biodegradable fill materials
- Minimal packaging approach
- Carbon-neutral shipping options
🏷️
Documentation
- Authenticity certificates
- Warranty documentation
- Invoice and VAT receipts
- Return instructions
Important Shipping Information
⚠️
Delivery Requirements
Signature Required: All orders over €100 require signature confirmation
Age Verification: Some products may require age verification (18+)
Address Accuracy: Ensure complete and accurate shipping address
Customs Forms: International orders include customs documentation
🚫
Restricted Items
Hazardous Materials: Batteries and liquids have shipping restrictions
Size Limitations: Maximum dimensions: 120cm x 80cm x 80cm
Weight Limits: Individual packages limited to 30kg
Country Restrictions: Some items cannot ship to certain countries
Track Your Order
Email Notifications
Receive updates at every stage of delivery
SMS Updates
Optional SMS notifications for delivery updates
Online Tracking
Real-time tracking via carrier websites
Need Help? Contact our support team for tracking assistance:
📞 +39 369 598 454
📧 support@hestora-haven.shop
Delivery Issues & Solutions
❌
Failed Delivery
What happens: Package returned to local depot
Next steps: Automatic redelivery attempt within 24 hours
Your options: Reschedule delivery or collect from depot
Timeframe: 7 days to collect before return to sender
⏰
Delayed Delivery
Common causes: Weather, customs, high demand periods
Communication: Proactive notifications of any delays
Compensation: Shipping refund for delays over 2 days
Support: Direct contact with logistics team
📋
Address Issues
Wrong address: Contact us immediately for redirection
Missing details: Carrier will contact for clarification
Change request: Possible if package not yet dispatched
PO Box delivery: Available for most carriers
Our Shipping Guarantee
✅
100% authentic products only
✅
Full insurance coverage on all shipments
✅
Secure packaging and handling
✅
Real-time tracking and notifications
✅
Damaged item replacement guarantee
✅
Full refund for lost packages